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  Online Recharge



 

Recharge with your Debit card and Credit Card

Now recharge your account with VISA, MasterCard and UnionPay Card.
No need to search for recharge cards or stand in long lines to pay your bill. You have the control to top-up your account 24/7.


Recharge to your friends and family

Now you can recharge mobile number of your closed ones from Ncell Online Recharge. Whether you are in Nepal or out of the country , you can top-up their mobile number at your convinience without any extra charges.


Recharge from Ncell App

You can use Ncell app to recharge and pay bills.
With Ncell app you can check your data usage, check call details, send 10 free SMS everyday and purchase data packs and voice packs.

Download Ncell App


Recharge using Recharge Card

You can recharge your or your friend's mobile number with recharge PIN.
Scratch the recharge PIN, enter your mobile number and recharge your account.


 

FAQ

What is Ncell online recharge?
Online Recharge is the innovative service from Ncell for the first time in Nepal from which you can recharge your mobile numbers and pay bills using debit cards and credit cards.

Which card does online recharge supports?
You can use VISA, MasterCard and Union pay to recharge and pay bills.

Which banks does it support?
We support VISA, MasterCard and Union pay issued by any banks. Please request your bank to enable online transaction in your card if you are facing any issue.

How to recharge my number using debit/credit card?
·         First you need to enter your mobile number and select the recharge amount.
·         Select “Continue payment” button and verify payment details.
·         Click on “Pay Now” button.
·         Enter your card details i.e. Card Number, Expiry date and CVV code. (Card number and expiry date is at the front of your card and CVV code is 3 digit code at the back of your card)

How to use PIN recharge?
You can select “PIN Recharge” tab and enter mobile number and recharge card PIN. Once details is entered select “Recharge Now” button.

What are the charges to use the recharge service?
There is no extra charges to use the online recharge service.

Can I use international credit cards?
You can use international credit cards as long as it has online transaction service enabled. We support VISA, MasterCard and Union pay.

My card is not supported in your system, what should I do?
Please contact your bank to make sure that the card has online transaction service enabled.

My bank balance is deducted but my number is not recharged. What should I do?
You can call to our call center by dialing 9005, send an email to emailus@ncell.axiata.com or chat with our customer service representative. We will verify the details and suggest you next steps.

My card is declined. What should I do?
Please contact your bank for the support on declined cards.

What is CVV2?
CVV2 code is 3 digit code printed at the back of your card.

Which date should I enter? My card has 2 dates.
You need to enter expiry date in MM/YY format. E.g. If your card expiry date is September 2022, you need to enter 09/22 in the date field.

The payment page is showing Nabil bank logo. Will my card issued by other banks work?
Yes. You can use VISA, MasterCard and Union pay cards issued by any banks.

Does online recharge system support both prepaid number and postpaid mobile number?
Yes. You can recharge prepaid numbers and pay bill for your postpaid number from the online recharge system.

Can I use credit postpaid mobile number?
Yes. You can pay bill for your credit postpaid mobile number.

Can I use SCT card?
Currently SCT card is not supported from the online recharge system.

Can I use PayPal?
PayPal is not supported from the online recharge system.

I want the recharged amount to be reimbursed as cash? How can I get it?
Reimbursement in cash is not possible. You need to spend the recharged amount by purchasing Ncell services.

What is the maximum amount I can recharge from the system?
Currently you can recharge maximum amount of Rs 10,000 at a time from the system.

I am not getting SMS verification code from bank. What should I do?
You can enable email option to get the verification code from your bank if you have two-factor authentication enabled.
My bank account is not maintained in Nepali rupees. How will my balance deduct from my bank?
Your amount will deduct based on the current exchange rate between your currency and Nepali currency.

How many times can I recharge?
You can recharge as many times as you want from the system.

My SIM is blocked for both incoming and outgoing calls, can I recharge?
If your number is blocked for both incoming and outgoing calls then you cannot recharge your number.

My SIM is blocked for outgoing calls because of failing to pay monthly rental, can I recharge?
If you are able to get incoming calls in your number then you can recharge your number to pay the monthly rental fee.

Will I get confirmation after recharge?
You will get SMS confirmation from Ncell for the transaction. You will also get transaction ID in website after successful transaction.


Tax Breakdown

Details Recharge Rs 100 Recharge Rs 200 Recharge Rs 500 Recharge Rs 1,000 Recharge Rs 3,000 Recharge Rs 5,000 Recharge Rs 10,000
Airtime 78.16 156.32 390.81 781.62 2,344.87 3,908.12 7,816.25
TSC (Telecommunication Service Charge) 8.60 17.20 42.99 85.98 257.94 429.89 859.79
OT (Ownership Tax) 1.74 3.47 8.68 17.35 52.06 86.76 173.52
VAT on OT 0.23 0.45 1.13 2.26 6.77 11.28 22.56
VAT 11.28 22.56 56.39 112.79 338.37 563.94 1,127.88
Total 100.00 200.00 500.00 1,000.00 3,000.00 5,000.00 10,000.00
OT plus Vat on OT 1.96 3.92 9.80 19.61 58.82 98.04 196.08
Recharge Amount 98.04 196.08 490.20 980.39 2,941.18 4,901.96 9,803.92

* Postpaid credit subscribers will get the full amount in balance without deduction of ownership tax.

© Ncell 2018