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What are the benefits of upgrading my 3G SIM to 4G?
You can experience high-speed internet for gaming, streaming video online, social media, online classes, and many more.
Where should I go for upgrading my 3G SIM to 4G?
You should visit any of the nearest Ncell Centre, Ncell Pasal, or authorised Ncell outlet to upgrade your SIM card. The location details of Ncell Centre and Pasal are available on the Ncell website (www.ncell.axiata.com) and Ncell Online Channels (m.me\ncell)
Do I need any documents to upgrade 3G SIM to 4G?
You only need your current 3G SIM. However, your 3G sim needs to be functional.
Can I upgrade to 4G SIM by simply dialing certain code from my number?
If you are using a 3G SIM card, you need a new SIM that supports 4G. So, you need to visit the nearest Ncell Centre, Ncell Pasal or an authorised Ncell outlet to upgrade your SIM card.
How can I check whether my SIM card is 4G or not?
You can dial *324# or type Q and send an SMS to 324 to check whether you are using a 3G SIM or a 4G SIM.
What else do I need to use 4G in my 4G SIM?
Once you have the 4G supported SIM, you now need a 4G compatible handset and also you need to be in the 4G network coverage area.
Do all customers get 10GB 4G data while upgrading 3G SIM to 4G?
Yes, all customers get free 10GB 4G all-time data valid for 7 days after upgrading to 4G.
Is using data with 4G SIM better?
When you buy data packs with 4G SIM you get many new offers with more volume and validity. So, it is better to use data with 4G SIM for a better data experience.
Will contact numbers get deleted once I upgrade my 3G SIM to 4G?
Contact numbers will not be directly transferred. So, you have to copy all the contacts into a memory card or phone memory before making the sim upgrade.
What is the cost for upgrading 3G SIM to 4G?
You can upgrade your 3G SIM to 4G at free of cost.