Now be in touch with your friends and family when away from home with Ncell Roaming Service. Roaming service will allow your friends and family to get in touch with you in your same mobile number even when you are travelling out of country.
We are constantly increasing our networks worldwide for you to stay connected with your friends, family and business.
Our services include:
Roaming is activated by default in all Ncell numbers. You can use your own number while travelling abroad.
Default roaming is not available in Bangladesh, China and India. Prior activation is required if you are traveling in these 3 countries. Please dial *17129*1 and follow the instruction for activation/deactivation of roaming for these countries. Activation is free of charge.
Network Selection – You can select your network automatically or manually.
When the selection is set to automatic, the handset will register itself with the one of the partner operator’s network.
Or, a roamer may select the desired network manually in case a mobile handset fails to find the network automatically or there is need to use other operator’s service due to lower tariffs or better coverage. To do so, one should go to the Menu option of the phone – network selection – manual – and choose the desired network from the list.
|To Ncell Customers||To other mobile network||To land line numbers|
|+ 977 980 XXX XXXX||+ 977XXXXXXXXXX||+ 977 X XXXXXXX|
The mentioned roaming tariff rates are based on calculation of tariff schemes provided by roaming partners, which on their part are subject to constant changes. Roaming tariffs may even differ within the same country.
1. How can I activate roaming services?
Roaming service is activated by default in all Ncell numbers. You can use the service once you travel abroad. However, default roaming is not allowed in Bangladesh, China and India. Please activate roaming service by dialing *17129*1# if you are travelling in these three countries.
2. What are the services available in Roaming?
Ncell Roaming enables you to carry your cell phone with your Ncell number while travelling abroad. Ncell has made roaming convenient due to its global network which covers most of the places you wish to visit. We are constantly increasing our networks worldwide for you to stay connected with your friends, family and business.
Our services includes:
3. I don’t want to use the data service while roaming. Can I activate the roaming for voice and SMS only?
Yes, pay-as-you-go (PAYG) data roaming is blocked in roaming. You need to activate a data plan to use internet while roaming, Data roaming will not work if data pack is not activated.
4. How can I activate data pack and other packs in Roaming ?
Please dial *17129# and follow the instruction to activate the required packs.
5. What I need to do before travelling abroad?
Note: It is advisable to take along a world traveler plug to charge your phone as some countries power sockets may be different from those used here.
6. How can I make calls while roaming?
You can make calls in different numbers as mentioned below.
|Ncell numbers||+977 980/981 XXXXXXX|
|Other Local Networks||+977 98X XXXXXXX|
|Landline Numbers||+977 City Code Number|
|International Number||+Country code Mobile network or City code Number|
7. How can I register in operator’s networks/change networks?
8. Why I am not able to use the data service although I have activated data pack?
9. Why I am not able to get any Missed Call Notification and/or Voice Mail messages while roaming?
Call Forwarding and Conference Call services are not available while Roaming. Due to which all Call Forwarding dependent services like Missed Call Notification/Voice Mail will not work in roaming.
10. Will I be charged for dialing Ncell’s Customer Care Number in roaming?
Yes, you will be charged for making calls to Ncell Customer care number. Calls to Ncell Customer Contact Centre are charged by roaming partners as international roaming calls to Nepal. Please dial +9779809005000 to reach Ncell Customer Care from abroad.
11. Why roaming tariffs keep on changing?
Roaming tariffs are dependent on the exchange rate provided by the International Monetary Fund. Thus they keep on changing on monthly basis as per the Gregorian (English) calendar. Also tariffs will change if any roaming partners increase or decrease their rates.
12. Why I cannot get the calling party number in my call details for received incoming calls?
Ncell may not be able to provide call number details for incoming calls while in roaming as it is contingent on the system setting of roaming partner. If roaming partners provide the calling party number, we also provide this information in the call detail record. If not, we won’t be able to provide this information.
13. How I can troubleshoot in case of any issue in roaming?
You can send an email to firstname.lastname@example.org or your account manager (for Corporate accounts) if you face any issue while travelling.
14. What should be provided for raising roaming complaints?
The following info is to be provided so that we can investigate the issue:
Recommendations while roaming