Ncell Roaming

Now be in touch with your friends and family when away from home with Ncell Roaming Service. Roaming service will allow your friends and family to get in touch with you in your same mobile number even when you are travelling out of country.

Click here to check the list of roaming countries and their rates

We are constantly increasing our networks worldwide for you to stay connected with your friends, family and business.

Our services include:

  1. Voice, SMS and Data
  2. Balance Query – to know the balance by calling *101#
  3. Recharge account – to recharge the account, customer needs to dial *102* followed by the Recharge PIN Number# and then press the dialing key. Recharge via scratch card is available for Prepaid and Postpaid Advance customers only.

Activation/ deactivation of Ncell Roaming

Roaming is activated by default in all Ncell numbers. You can use your own number while travelling abroad.

Default roaming is not available in Bangladesh, China and India. Prior activation is required if you are traveling in these 3 countries. Please dial *17129*1 and follow the instruction for activation/deactivation of roaming for these countries. Activation is free of charge.

How to use?

Network Selection – You can select your network automatically or manually.

When the selection is set to automatic, the handset will register itself with the one of the partner operator’s network.

Or, a roamer may select the desired network manually in case a mobile handset fails to find the network automatically or there is need to use other operator’s service due to lower tariffs or better coverage. To do so, one should go to the Menu option of the phone – network selection – manual – and choose the desired network from the list.

Dialing Rules:

To Ncell Customers To other mobile network To land line numbers
+ 977 980 XXX XXXX + 977XXXXXXXXXX + 977 X XXXXXXX

Note:

  1. Customers should have enough balance to make and receive calls.
  2. Calls to Ncell Call Centre are charged by roaming partners as international calls to Nepal.
  3. Roaming partner may restrict use of some of the listed services.
  4. Roamer is charged for incoming and outgoing calls as well as for sending SMS. Receiving SMS is free of charge.

The mentioned roaming tariff rates are based on calculation of tariff schemes provided by roaming partners, which on their part are subject to constant changes. Roaming tariffs may even differ within the same country.

BON VOYAGE!

Roaming FAQs

1. How can I activate roaming services?
Roaming service is activated by default in all Ncell numbers. You can use the service once you travel abroad. However, default roaming is not allowed in Bangladesh, China and India. Please activate roaming service by dialing *17129*1# if you are travelling in these three countries.

2. What are the services available in Roaming?
Ncell Roaming enables you to carry your cell phone with your Ncell number while travelling abroad. Ncell has made roaming convenient due to its global network which covers most of the places you wish to visit. We are constantly increasing our networks worldwide for you to stay connected with your friends, family and business. br Our services includes:

3. I don’t want to use the data service while roaming. Can I activate the roaming for voice and SMS only?
Yes, pay-as-you-go (PAYG) data roaming is blocked in roaming. You need to activate a data plan to use internet while roaming, Data roaming will not work if data pack is not activated.

4. How can I activate data pack and other packs in Roaming ?
Please dial *17129# and follow the instruction to activate the required packs.

  1. Voice, SMS and Data
  2. Balance Query – to know the balance by calling *101#
  3. Recharge account – to recharge the account, customer needs to dial *102* followed by the Recharge PIN Number# and then press the dialing key.

5. What I need to do before travelling abroad?

  1. Please check and confirm if roaming is available in the country you are going to visit.
  2. If you are travelling to Bangladesh, China and India, please make sure that you have activated your roaming service.
  3. Please check the roaming tariffs in the countries where you are going to travel.
  4. Please check if there are any roaming offers are available or not in the country you are going to travel.

Note: It is advisable to take along a world traveler plug to charge your phone as some countries power sockets may be different from those used here.

6. How can I make calls while roaming?
You can make calls in different numbers as mentioned below.

Ncell numbers +977 980/981 XXXXXXX
Other Local Networks +977 98X XXXXXXX
Landline Numbers +977 City Code Number
International Number +Country code Mobile network or City code Number

7. How can I register in operator’s networks/change networks?

  1. On arrival, please switch off and switch on again your mobile phone to let it automatically select a network. It is highly recommended to switch off/on your mobile after your reach the travelling destination.
  2. If no network is selected, open your phone settings and select Networks manually

8. Why I am not able to use the data service although I have activated data pack?

  1. Please make sure that you have enabled data roaming in your handset. You cannot use the data service if data roaming is disabled in your handset.
  2. Please make sure that you have set Access Point (APN) as “web”. This is needed in Android handset only.

9. Why I am not able to get any Missed Call Notification and/or Voice Mail messages while roaming?
Call Forwarding and Conference Call services are not available while Roaming. Due to which all Call Forwarding dependent services like Missed Call Notification/Voice Mail will not work in roaming.

10. Will I be charged for dialing Ncell’s Customer Care Number in roaming?
Yes, you will be charged for making calls to Ncell Customer care number. Calls to Ncell Customer Contact Centre are charged by roaming partners as international roaming calls to Nepal. Please dial +9779809005000 to reach Ncell Customer Care from abroad.

11. Why roaming tariffs keep on changing?
Roaming tariffs are dependent on the exchange rate provided by the International Monetary Fund. Thus they keep on changing on monthly basis as per the Gregorian (English) calendar. Also tariffs will change if any roaming partners increase or decrease their rates.

12. Why I cannot get the calling party number in my call details for received incoming calls?
Ncell may not be able to provide call number details for incoming calls while in roaming as it is contingent on the system setting of roaming partner. If roaming partners provide the calling party number, we also provide this information in the call detail record. If not, we won’t be able to provide this information.

13. How I can troubleshoot in case of any issue in roaming?
You can send an email to complaintresolution@ncell.axiata.com or your account manager (for Corporate accounts) if you face any issue while travelling.

14. What should be provided for raising roaming complaints?
The following info is to be provided so that we can investigate the issue:

  1. Your mobile number
  2. Your roaming address (exact location)
  3. Brief description of the problem or error message you are receiving
  4. Alternative contact number (hotel contact number with room extension number)
  5. Time of the last location update attempt

Recommendations while roaming

  1. Switch off data roaming while data is not used (applicable only if you have activated data pack)
  2. Certain internet based applications viz. GPS, Facebook, or any other instant messaging application etc. continuously consume data bandwidth leading to high data roaming charges even when you are not using the same. This is applicable to smart phones which communicate with the home network continuously. We advise you take an informed decision to keep these applications switched-on, while you are overseas.
  3. Do not respond to suspicious SMS or links to avoid bill shock.
  4. 4. In line with the International Privacy Practices, we do not record or store information about websites visited, or applications used by you using data. Therefore, Ncell will not be able to furnish such itemized/detailed information except to the level of charges levied by the international operators, which would be considered valid and true.

BON VOYAGE!