What is Ncell's Wirefree+?
 Wirefree+ is a new wireless fixed service that can be used to operate Wi-Fi like a fibre service on the ground. This facility can be easily accessed by placing the SIM card in the router.
How long will it take to set up this service of Ncell?
Ncell's fixed Wirefree+ is an easy service, so it can be operated immediately after activating the SIM card. Kindly mention the location where you stay, we will take further details about the location, then we will visit your location and install the "system there" after which you will be able to access the Internet easily.
Other Internet service providers aren't providing services, can I take a fixed Wirefree+ Internet service?
Yes, we don't use the same Fiber, copper and cable internet as other operators are currently providing. The technology we use is different with a large coverage area, because of which we can also provide our services at places that other operators don't provide.
What's the difference between Ncell’s Wirefree+ Internet and other cable internets?
Based on the number of users on the network, the quality of the cable internet is determined and as the number of users increases the speed of the internet continues to decrease, but since we provide dedicated connection we can provide our customers with the guarantee.
Is this Wirefree+ service like a Wi-Fi service?
The fixed Wirefree+ service is not like the Wi-Fi service. As we use a different dedicated spectrum our wireless Internet network is a reliable service.
How far does its signal reach?
The router’s signal reach depends on where the router is located. If there is no blockage created in normal circumstances, its signal can reach a maximum of 100 meters.
What tools do I need for this?
There is no need for many tools for Wirefree+ service. Ncell provides the necessary Kits during installation. The Kit consists of router, power adapter, antenna. All you have to do is provide an electrical connection point for it.
Is the Wirefree+ connection secure?
The technologies we have chosen to use in our network are in line with the highest quality standards and are extremely secure. In addition, software encryptions are used in all data transfers. You can be assured that your data on our Wirefree+ Internet is as secure on our Internet as it is on other media. No matter who you get your internet from, it is advisable to use antivirus software and follow the recommended security settings for all your devices. We work to make your wireless connection faster and more reliable. Our network folly complies with global security standards and gives you the confidence of the best internet.

Problem Solving measures:
Why is my internet not working?
•    Make sure that your Wi-Fi Router is switched on. If you have used secondary router for Wi-Fi, turn it on as well.
•    Check whether the “Signal Indicator” in the Fiber Router is red or not. Red Signal indicates that there is a problem with the network.
•    Restart the router.
•    Recheck all the lights on the router again.
•    If the Signal Indicator still shows red signal, please contact Ncell Support Centre for more assistance.
Is there any such portal to control my Wi-Fi?
Yes, you can get information by scanning the QR code in the device seller's portal.
How can I top-up Wirefree +?
You can top-up this service through any of the top-up medium.
Is there PAYG facility available for this service?
No, PAYG facility is not available for this service.
If I am a customer who moves from one place to another, can I use the same service when I go to different places?
No, Wirefree + is a fixed service.
If my device is damaged, where would I need to go to get it fixed? What is the warranty period of the router?
The router has 1-year warranty. If there is a problem with the software, it can be repaired free of cost, and if there is a problem with the hardware, you can get another device from the nearest Ncell center by paying certain amount.
This will require a warranty card, damaged device, customer's citizenship or official documents.
How much does it cost to get Wirefree+ internet service?
We provide a variety of services to suit your needs and your budget. Pricing also varies depending on the services you choose.
Currently, there are below products available under this scheme, namely, Wirefree+ Max Premium . The details are as follows:

Wirefree+ Max Premium	Monthly	Half Yearly
Price (with tax)	999	5994
One time charge	1500	-
Total activation charge	2499	5994
Total data (GB)	250	250
Data	100	100
Throttled volume (GB)	150	150
Throttled speed (Mbps)	2	2
Free SIM
Voice minutes (All local networks)	100	100
Data (GB)	5	5

How can I get new plan if I am existing customer?
You can visit nearest Ncell center and change plan to Wirefree Max Premium by paying rental amount Rs.999.
How many months subscription do I get in Half Yearly Plan?
You will get 6 months plan in Half Yearly plan.
Do I have to pay one time charge in Half Yearly plan?
No , One charge Rs. 1500 is in monthly plan only.
How does carry forward works?
In case of Half Yearly plan , unused data in throttling speed will be  carry over to next month upto next 5 months . The unused throttling speed data will be accumulated in every next rental cycle.
Which data volume will be used at first?
At first , 100GB will be used in full speed .After 100GB is over, throttled volume will run at the speed of 2 Mbps .After 150 GB is over , you will get unlimited data till end of the month at the speed of 512 Kbps.
What are the conditions for Rental Failure for the upcoming cycle?
In case the customer has paid the rental fee, customer receives the above resources. And in case of non-payment of the rental fee, the situation of rental failure is created.

Do I get additional SIM with above SIM?
Yes, you will get one Free SIM with above plans.

What are the resources I get in Free SIM ?
You will get 100 minutes all-net voice and 5GB data at the time of activation. In order to get every month the same resources, parent number should be rental active.

How can I purchase Ncell WireFree+?
To get to know more about this product and purchase Wirefree+, for Ncell Network users please dial 9008 and for other networks please dial 9809008000 or visit your nearest Ncell Centre.