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Product Details:

&nbsp;

<ol>
	<li>On Activation: Rs. 48 Bonus Main Balance, 1 GB All-time Data, 2 GB Time based Data (applicable for 11pm to 6pm), valid for 28 days.&nbsp;</li>
	<li>SEE Offer: Customers can repurchase the below pack by dialing *17123*199# for 90 days from the SIM activation day:</li>
</ol>

<table class="table table-bordered table-hover table-condensed">
	<thead>
		<tr>
			<th style="text-align: center; vertical-align: middle;" title="">Sajilo Mega Pack (Price)</th>
			<th style="text-align: center; vertical-align: middle;" title="">Benefit</th>
			<th style="text-align: center; vertical-align: middle;" title="">Validity</th>
		</tr>
	</thead>
	<tbody>
		<tr>
			<td colspan="1" rowspan="2" style="text-align: center; vertical-align: middle;">Rs. 199</td>
			<td style="text-align: center; vertical-align: middle;">2 GB (11pm to 6pm)</td>
			<td style="text-align: center; vertical-align: middle;">28 days</td>
		</tr>
		<tr>
			<td style="text-align: center; vertical-align: middle;">1 GB All time</td>
			<td style="text-align: center; vertical-align: middle;">28 days</td>
		</tr>
	</tbody>
</table>

Sajilo Super SIM

Sajilo Plan

Sahayatri Plan

Other Plans

Tourist Plan

Ncell Mero Plan is available under 7-day, 15-day and 30-day cycles. Know how to activate Mero Plan in Ncell.

Data Plan

Mazzako Plan

What is Ultra Wi-Fi SIM+? 
Ultra Wi-Fi SIM+ is a new and innovative service provided by Ncell that can be used in homes, offices, and small businesses. Wi-Fi SIM+ gets connected to the nearest Ncell tower and provides Wi-Fi service based on a certain geolocation within the connected Ncell tower. 
&nbsp;

What are the coverage areas for this service? 
Ultra Wi-Fi SIM+ service is provided across the country where Ncell 4G sites are available. 
&nbsp;

Is Ncell wireless communication reliable? 
We have one of the most reliable telecom grade infrastructure to provide an uninterrupted connection. We offer the best solution because it bypasses the telephone or cable company&rsquo;s equipment-based hassles. Our connection avoids network failure problems as it automatically connects to a nearby Ncell tower if the one around your site is not working. 
&nbsp;

What kind of customer service and service monitoring does Ncell provide? 
We monitor all systems and devices within the network 24 x 7 with alarms for any and all units via visual e-mail and paging alerts so that we can respond immediately to any service-related issues. In addition, our technical staff are available during normal business hours to answer any service-related queries. 
&nbsp;

How reliable is your internet service? 
Our internet service is reliable because you are getting internet from radio waves instead of depending on cables. This means that your internet connection cannot be interrupted due to severed or malfunctioning wires. This makes our wireless internet very worthy of your trust. 
&nbsp;

Does your internet filter/eliminate illegal and objectionable content? 
To provide a safe internet environment for all ages, we make good efforts to restrict access to objectionable materials such as pornography, illegal content and any content or material which is restricted as per the regulations stipulated by the Government of Nepal. 
&nbsp;

How long will it take to set up service with Ncell? 
Ncell Ultra Wi-Fi+ connects instantly once the SIM card is inserted into handset. The only caution here is to insert the SIM in the location where you want the internet connection. This is because as soon as SIM is inserted, it will be latched with the nearby 4G site and will be fixed for that geolocation(s) under that 4G site. 
&nbsp;

Can I change my internet connection bandwidth? 
At present, we are offering only one Plan. 
&nbsp;

How far does the signal reach? 
This depends upon the handset&rsquo;s feature and functions. 
&nbsp;

Can I still use Ultra Wi-Fi SIM+ if there is no other bandwidth from other internet service providers available in my location? 
Absolutely, our technology bypasses all fiber, copper and cable services to the customer, so we are not limited by existing landline infrastructure. Due to our very large coverage area, we can provide service where other providers cannot if Ncell 4G coverage is available in your area. 
&nbsp;

Is Ultra Wi-Fi SIM+ service the same as Wi-Fi?

Both are similar but Ncell Ultra Wi-Fi SIM+ uses a dedicated spectrum (Paid) allocated to each user, so this makes our Ultra Wi-Fi SIM+ service much more reliable compared to regular Wi-Fi. 
&nbsp;

What equipment do I need for Ultra Wi-Fi SIM+ service?

For Ultra Wi-Fi SIM+ service, you will need a 4G compatible device such as Handset, Router, Data card, and etcetera. 
&nbsp;

Will I get any equipment/device with the plan purchase?

No, you will only be provided with a SIM card. 
&nbsp;

Can I change my existing User SIM card into Ultra Wi-Fi SIM+?

No, for this service you will need to purchase Ultra Wi-Fi SIM+ specifically. 
&nbsp;

Do I need to pay any subscription fees?

No, you do not need to pay any subscription fee for the service. 
&nbsp;

Can I make Calls/SMS from the Ultra Wi-Fi SIM+?

Yes, Ultra Wi-Fi SIM+ can be used for internet connection as well as for making calls and sending SMS. 
&nbsp;

What does Plan works?

Once you activate the plan, 10 of the nearest Ncell network tower will be latched as your home location on which you can browse Home mobile data i.e 90GB. 5GB Away mobile data can be used on any network and on any location. 
&nbsp;

How to use Away data?

You can use Away data at any location except at home location. Once the home data finishes, you will be able to use away data at your home location. 
&nbsp;

How much does Ultra Wi-Fi SIM+ service cost and what are the available Plans?

<table class="table table-bordered table-hover table-condensed">
	<thead>
		<tr>
			<th title="">&nbsp;</th>
			<th title="">Ultra Wi-Fi Monthly</th>
			<th title="">Ultra Wi-Fi Premium Monthly</th>
		</tr>
	</thead>
	<tbody>
		<tr>
			<td>Price (with tax)</td>
			<td>500</td>
			<td>699</td>
		</tr>
		<tr>
			<td>Total data (GB)</td>
			<td>30 +30</td>
			<td>90</td>
		</tr>
		<tr>
			<td>Data(GB)</td>
			<td>-</td>
			<td>30</td>
		</tr>
		<tr>
			<td>Throttled volume(GB)</td>
			<td>-</td>
			<td>60</td>
		</tr>
		<tr>
			<td>Throttled speed (Mbps)</td>
			<td>-</td>
			<td>1.5</td>
		</tr>
		<tr>
			<td>After ceiling volume @ 512 Kbps</td>
			<td>-</td>
			<td>Unlimited</td>
		</tr>
		<tr>
			<td>Voice min</td>
			<td>200 (on-net)</td>
			<td>100 (All-net)</td>
		</tr>
		<tr>
			<td>Away data (GB)</td>
			<td>5</td>
			<td>5</td>
		</tr>
	</tbody>
</table>

 
Which data will be consumed at first in Ultra Wi-Fi Premium Monthly?

When in home location 30GB will be used in full speed at first . After the 30GB is over throttled volume will be used in a 1.5Mbps speed. 
&nbsp;

What is the validity of the monthly plan?

Ultra Wi-fi monthly plans is 30 days recurring plan . In order to continue with the plan , subscriber has to pay rental every 30 days.

<table class="table table-bordered table-hover table-condensed">
	<thead>
		<tr>
			<th title="">
			&nbsp;
			</th>
			<th title="">Ultra Wi-Fi Quarterly</th>
			<th title="">Ultra Wi-Fi Yearly</th>
		</tr>
	</thead>
	<tbody>
		<tr>
			<td>Data Volume (GB)</td>
			<td>30GB + 30GB per month</td>
			<td>30GB + 30GB per month</td>
		</tr>
		<tr>
			<td>Discount</td>
			<td>6%</td>
			<td>20%</td>
		</tr>
		<tr>
			<td>Discounted Rates (including taxes)</td>
			<td>Rs. 1410</td>
			<td>Rs. 4800</td>
		</tr>
	</tbody>
</table>

 
What are the discounts offered in the available Plans? 
We are currently offering 6% discount in the 90 days (Quarterly Plan) and 20% discount in the Yearly Plan.

 
Do the above total rates for 90 days (Quarterly Plan) and Yearly Plan include discounts?

Yes, the total rates include discounts and include any applicable taxes. 
&nbsp;

What is the Data carryforward facility?

Data carryforward facility is available in the 90 days (Quarterly Plan) and the Yearly Plan in which unused or leftover data from the current month is forwarded in the next month&rsquo;s plan. This means that your unused data does not go to waste and you get the best value for your money. 
&nbsp;

Is the Data carryforward facility available in the Monthly plan?

No, currently we are offering Data carryforward facility only in the 90 days (Quarterly Plan) and Yearly Plan. 
&nbsp;

In which situation does Data carryforward facility is not provided and there is rental failure?

Data carryforward facility becomes available only if you have paid the rental fee for the next month. Incase rental fees for the next month have not been paid, the Data carryforward facility will not be activated. 
&nbsp;

&nbsp;

For detailed information, please contact:

Ncell network: 9008

Other networks: 98090080000

Ultra Wi-Fi SIM+

What is Ncell&#39;s Wirefree+? 
&nbsp;Wirefree+ is a new wireless fixed service that can be used to operate Wi-Fi like a fibre service on the ground. This facility can be easily accessed by placing the SIM card in the router. 
How long will it take to set up this service of Ncell? 
Ncell&#39;s fixed Wirefree+ is an easy service, so it can be operated immediately after activating the SIM card. Kindly mention the location where you stay, we will take further details about the location, then we will visit your location and install the &quot;system there&quot; after which you will be able to access the Internet easily. 
Other Internet service providers aren&#39;t providing services, can I take a fixed Wirefree+ Internet service? 
Yes, we don&#39;t use the same Fiber, copper and cable internet as other operators are currently providing. The technology we use is different with a large coverage area, because of which we can also provide our services at places that other operators don&#39;t provide. 
What&#39;s the difference between Ncell&rsquo;s Wirefree+ Internet and other cable internets? 
Based on the number of users on the network, the quality of the cable internet is determined and as the number of users increases the speed of the internet continues to decrease, but since we provide dedicated connection we can provide our customers with the guarantee. 
Is this Wirefree+ service like a Wi-Fi service? 
The fixed Wirefree+ service is not like the Wi-Fi service. As we use a different dedicated spectrum our wireless Internet network is a reliable service. 
How far does its signal reach? 
The router&rsquo;s signal reach depends on where the router is located. If there is no blockage created in normal circumstances, its signal can reach a maximum of 100 meters. 
What tools do I need for this? 
There is no need for many tools for Wirefree+ service. Ncell provides the necessary Kits during installation. The Kit consists of router, power adapter, antenna. All you have to do is provide an electrical connection point for it. 
Is the Wirefree+ connection secure? 
The technologies we have chosen to use in our network are in line with the highest quality standards and are extremely secure. In addition, software encryptions are used in all data transfers. You can be assured that your data on our Wirefree+ Internet is as secure on our Internet as it is on other media. No matter who you get your internet from, it is advisable to use antivirus software and follow the recommended security settings for all your devices. We work to make your wireless connection faster and more reliable. Our network folly complies with global security standards and gives you the confidence of the best internet.

 
Problem Solving measures: 
Why is my internet not working? 
&bull;&nbsp;&nbsp; &nbsp;Make sure that your Wi-Fi Router is switched on. If you have used secondary router for Wi-Fi, turn it on as well. 
&bull;&nbsp;&nbsp; &nbsp;Check whether the &ldquo;Signal Indicator&rdquo; in the Fiber Router is red or not. Red Signal indicates that there is a problem with the network. 
&bull;&nbsp;&nbsp; &nbsp;Restart the router. 
&bull;&nbsp;&nbsp; &nbsp;Recheck all the lights on the router again. 
&bull;&nbsp;&nbsp; &nbsp;If the Signal Indicator still shows red signal, please contact Ncell Support Centre for more assistance. 
Is there any such portal to control my Wi-Fi? 
Yes, you can get information by scanning the QR code in the device seller&#39;s portal. 
How can I top-up Wirefree +? 
You can top-up this service through any of the top-up medium. 
Is there PAYG facility available for this service? 
No, PAYG facility is not available for this service. 
If I am a customer who moves from one place to another, can I use the same service when I go to different places? 
No, Wirefree + is a fixed service. 
If my device is damaged, where would I need to go to get it fixed? What is the warranty period of the router? 
The router has 1-year warranty. If there is a problem with the software, it can be repaired free of cost, and if there is a problem with the hardware, you can get another device from the nearest Ncell center by paying certain amount. 
This will require a warranty card, damaged device, customer&#39;s citizenship or official documents. 
How much does it cost to get Wirefree+ internet service? 
We provide a variety of services to suit your needs and your budget. Pricing also varies depending on the services you choose. 
Currently, there are below products available under this scheme, namely, Wirefree+ Max Premium . The details are as follows:

<table>
	<thead>
		<tr>
			<th scope="col">Wirefree+ Max Premium</th>
			<th scope="col">Monthly</th>
			<th scope="col">Half Yearly</th>
		</tr>
	</thead>
	<tbody>
		<tr>
			<td>Price (with tax)</td>
			<td>999</td>
			<td>5449</td>
		</tr>
		<tr>
			<td>One time charge</td>
			<td>1500</td>
			<td>-</td>
		</tr>
		<tr>
			<td>Total activation charge</td>
			<td>2499</td>
			<td>5449</td>
		</tr>
		<tr>
			<td>Total data (GB)</td>
			<td>250</td>
			<td>250</td>
		</tr>
		<tr>
			<td>Data</td>
			<td>100</td>
			<td>100</td>
		</tr>
		<tr>
			<td>Throttled volume</td>
			<td>150</td>
			<td>150</td>
		</tr>
		<tr>
			<td>Throttled speed (Mbps)</td>
			<td>2</td>
			<td>2</td>
		</tr>
		<tr>
			<td>After ceiling volume @ 512 Kbps</td>
			<td>Unlimited</td>
			<td>Unlimited</td>
		</tr>
	</tbody>
</table>

How can I get new plan if I am existing customer? 
You can visit nearest Ncell center and change plan to Wirefree Max Premium by paying rental amount Rs.999. 
How many months subscription do I get in Half Yearly Plan? 
You will get 6 months plan in Half Yearly plan. 
Do I have to pay one time charge in Half Yearly plan? 
No , One charge Rs.1500 is in monthly plan only. 
How does carry forward works? 
In case of Half Yearly plan , unused data in throttling speed will be &nbsp;carry over to next month upto next 5 months . The unused throttling speed data will be accumulated in every next rental cycle. 
Which data volume will be used at first? 
At first , 100GB will be used in full speed .After 100GB is over, throttled volume will run at the speed of 2 Mbps .After 150 Mbps is over , you will get unlimited data till end of the month at the speed of 512Kbps.&nbsp; 
What are the conditions for Rental Failure for the upcoming cycle? 
In case the customer has paid the rental fee, the data is carried forward for the next month and in case of non-payment of the rental fee, the situation of rental failure is created. 
Note: After the main data volume expires, you will get 45GB and 65GB Data volume at the speed of MBPS, respectively. 
How can I purchase Ncell &nbsp;WireFree+? 
To get to know more about this product and purchase &nbsp;Wirefree+, for Ncell Network users please dial 9008 and for other networks please dial 9809008000 or visit your nearest Ncell Centre.

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What is Ncell&#39;s Wirefree+? 
Wirefree+ is a new wireless fixed service that can be used to operate Wi-Fi like a fiber service on the ground. This facility can be easily accessed by placing the SIM card in the router. 
 
How long will it take to set up this service of Ncell? 
Ncell&#39;s fixed Wirefree+ is an easy service, so it can be operated immediately after activating the SIM card. Kindly mention the location where you stay, we will take further details about the location, then we will visit your location and install the system after which you will be able to access the Internet easily. 
 
Other Internet service providers are not providing services, can I take a fixed Wirefree+ Internet service? 
Yes, we don&#39;t use the same Fiber, copper and cable internet as other operators are currently providing. The technology we use is different with a large coverage area, because of which we can also provide our services at places that other operators don&#39;t provide. 
 
What&#39;s the difference between Ncell&rsquo;s Wirefree+ Internet and other cable internets? 
Based on the number of users on the network, the quality of the cable internet is determined and as the number of users increases the speed of the internet continues to decrease, but since we provide dedicated connection, we can provide our customers with the guarantee. 
 
Is this Wirefree+ service like a Wi-Fi service? 
The fixed Wirefree+ service is not like the Wi-Fi service. As we use a different dedicated spectrum our wireless Internet network is a reliable service. 
 
How far does its signal reach? 
The router&rsquo;s signal reach depends on where the router is located. If there is no blockage created in normal circumstances, its signal can reach a maximum of 100 meters. 
 
What tools do I need for this? 
There is no need for many tools for Wirefree+ service. Ncell provides the necessary Kits during installation. The Kit consists of router, power adapter, antenna. All you have to do is provide an electrical connection point for it. 
 
Is the Wirefree+ connection secure? 
The technologies we have chosen to use in our network are in line with the highest quality standards and are extremely secure. In addition, software encryptions are used in all data transfers. You can be assured that your data on our Wirefree+ Internet is as secure on our Internet as it is on other media. No matter who you get your internet from, it is advisable to use antivirus software and follow the recommended security settings for all your devices. We work to make your wireless connection faster and more dependable. Our network folly complies with global security standards and gives you the confidence of the best internet. 
 
Is there PAYG facility available for this service? 
No, PAYG facility is not available for this service. 
 
If I am a customer who moves from one place to another, can I use the same service when I go to different places? 
No, Wirefree + is a fixed service. 
 
How much does it cost to get Wirefree+ internet service? 
We provide a variety of services to suit your needs and your budget. Pricing also varies depending on the services you choose. Currently, there are below products available under this scheme, namely, Wirefree+ Max Premium. The details are as follows:&nbsp; 
&nbsp;
<table class="table table-bordered table-hover table-condensed">
	<thead>
		<tr>
			<th colspan="3" rowspan="1" style="text-align: center;" title="">Wirefree+MaxPremium</th>
			<th style="text-align: center;" title="">Monthly</th>
			<th style="text-align: center;" title="">Quarterly</th>
			<th style="text-align: center;" title="">Half Yearly</th>
		</tr>
	</thead>
	<tbody>
		<tr>
			<td colspan="3" rowspan="1" style="text-align: center;">Price (with tax)</td>
			<td style="text-align: center;">999</td>
			<td style="text-align: center;">2997</td>
			<td style="text-align: center;">5994</td>
		</tr>
		<tr>
			<td colspan="3" rowspan="1" style="text-align: center;">One time charge</td>
			<td style="text-align: center;">1500</td>
			<td style="text-align: center;">-</td>
			<td style="text-align: center;">-</td>
		</tr>
		<tr>
			<td colspan="3" rowspan="1" style="text-align: center;">Total activation charge</td>
			<td style="text-align: center;">2499</td>
			<td style="text-align: center;">2997</td>
			<td style="text-align: center;">5994</td>
		</tr>
		<tr>
			<td colspan="3" rowspan="1" style="text-align: center;">Total data (GB)</td>
			<td style="text-align: center;">250</td>
			<td style="text-align: center;">250</td>
			<td style="text-align: center;">250</td>
		</tr>
		<tr>
			<td colspan="3" rowspan="1" style="text-align: center;">Data</td>
			<td style="text-align: center;">100</td>
			<td style="text-align: center;">100</td>
			<td style="text-align: center;">100</td>
		</tr>
		<tr>
			<td colspan="3" rowspan="1" style="text-align: center;">Throttled volume (GB)</td>
			<td style="text-align: center;">150</td>
			<td style="text-align: center;">150</td>
			<td style="text-align: center;">150</td>
		</tr>
		<tr>
			<td colspan="3" rowspan="1" style="text-align: center;">Throttled speed (Mbps)</td>
			<td style="text-align: center;">2</td>
			<td style="text-align: center;">2</td>
			<td style="text-align: center;">2</td>
		</tr>
		<tr>
			<td colspan="3" rowspan="1" style="text-align: center;">Throttle speed @ 512Kbps</td>
			<td style="text-align: center;">Unlimited</td>
			<td style="text-align: center;">Unlimited</td>
			<td style="text-align: center;">Unlimited</td>
		</tr>
		<tr>
			<td colspan="3" rowspan="1" style="text-align: center;">Free SIM</td>
			<td style="text-align: center;">1</td>
			<td style="text-align: center;">1</td>
			<td style="text-align: center;">1</td>
		</tr>
		<tr>
			<td colspan="3" rowspan="1" style="text-align: center;">Voice minutes (All local networks)</td>
			<td style="text-align: center;">100</td>
			<td style="text-align: center;">100</td>
			<td style="text-align: center;">100</td>
		</tr>
		<tr>
			<td colspan="3" rowspan="1" style="text-align: center;">Data (GB)</td>
			<td style="text-align: center;">5</td>
			<td style="text-align: center;">5</td>
			<td style="text-align: center;">5</td>
		</tr>
	</tbody>
</table>
 
How can I get new plan if I am existing customer? 
You can visit nearest Ncell center and change plan to Wirefree +Max Premium by paying rental amount Rs.999. 
 
How many months subscription do I get in Half Yearly Plan? 
You will get 6 months plan in Half Yearly plan. 
 
Do I have to pay one time charge in Half Yearly plan? 
No, One charge Rs. 1500 is in monthly plan only. 
 
How does carry forward works? 
In case of Half Yearly plan, unused data in throttling speed will be carry over to next month up to next 5 months. The unused throttling speed data will be accumulated in every next rental cycle. 
 
Which data volume will be used at first? 
At first, 100GB will be used in full speed. After 100GB is over, throttled volume will run at the speed of 2 Mbps. After 150 GB is over, you will get unlimited data till end of the month at the speed of 512 Kbps. What are the conditions for Rental Failure for the upcoming cycle? In case the customer has paid the rental fee, customer receives the above resources. And in case of non-payment of the rental fee, the situation of rental failure is created. 
 
Do I get additional SIM with above SIM? 
Yes, you will get one Free SIM with above plans. 
 
What are the resources I get in Free SIM? 
You will get 100 minutes all-net voice and 5GB data at the time of activation. In order to get every month, the same resources, parent number should be rental active. 
 
What is the Payment/Top Up Options? 
Please follow below process to recharge or payment:
<ol class="ollist">
	<li>Payment using Online Portal like e-Sewa, Khalti, online banking etc.</li>
	<li>Payment Using POS &ndash; VFT</li>
	<li>Payment using Recharge card.</li>
	<li>Ncell App</li>
</ol>
 
How to check the remaining Data of my Wirefree+ SIM? 
We have USSD &amp; SMS Balance Query for Wirefree + customers: SMS Text: BQ or Balance or Balance Query or Query (caps or small does not matter) msisdn and send to 9008. USSD: *9008# Customers can also call the call center number: 9008 
Note: 
Now wirefree+ resources and balance can be checked using any Ncell number. The only condition is that the querying number and Wirefree+ number should be registered under the same customer name. Step 1: Dial *9008# from the Ncell number Step 2: Enter your Wirefree (Parent) number 
 
What are the details of the Add On data packs? 
To purchase add on customer can visit nearest POS or Ncell center or can purchase it through Ncell App.
<table class="table table-bordered table-hover table-condensed">
	<thead>
		<tr>
			<th style="text-align: center;" title="">Product</th>
			<th style="text-align: center;" title="">Validity</th>
			<th colspan="1" rowspan="1" style="text-align: center;" title="">Price with taxes</th>
		</tr>
	</thead>
	<tbody>
		<tr>
			<td style="text-align: center;">Home&nbsp;10GB_Weekly</td>
			<td style="text-align: center;">7 days</td>
			<td style="text-align: center;">296.68</td>
		</tr>
		<tr>
			<td style="text-align: center;">Home&nbsp;15GB_Weekly</td>
			<td style="text-align: center;">7 days</td>
			<td style="text-align: center;">408.25</td>
		</tr>
		<tr>
			<td style="text-align: center;">Home&nbsp;20GB_Half_Monthly</td>
			<td style="text-align: center;">15 days</td>
			<td style="text-align: center;">518.55</td>
		</tr>
		<tr>
			<td style="text-align: center;">Home&nbsp;30GB_Half_Monthly</td>
			<td style="text-align: center;">15 days</td>
			<td style="text-align: center;">703.66</td>
		</tr>
	</tbody>
</table>

Troubleshooting FAQ: 
1) Why is my internet not working?

<ol class="ollist">
	<li>Check whether the Wi-Fi router is switched on. If you are using a secondary router for Wi-Fi, check to see if it is powered on.</li>
	<li>Check whether &ldquo;Signal indicator&rdquo; on the Fiber Router is glowing red. The RED Signal light indicates some ongoing network problem.</li>
</ol>
- Try restarting the router. 
- Check all the lights in the router Please contact Ncell Support [9008], if the Wi-Fi indicator is still glowing red. 
 
2) Why is my internet connection so slow? 
There are many factors that affect the internet connection speed through Wi-Fi. 
- Check whether your computer/smartphone connected to the router through Wi-Fi is not too far and is inside the Wi-Fi coverage with good signal strength. 
- Usually, you experience a slow internet connection through Wi-Fi due to high latency and interference in the wireless network. Recommendations adding a secondary router will increase the Wi-Fi coverage/Signal strength inside premises and decrease the latency while connecting the internet through Wi-Fi. You will experience faster and reliable connection after that. For best internet connection speed, we recommend you use a LAN/Ethernet cable to connect your computer. Using ethernet cable is best recommended for gaming and live streaming. 
 
3) What happens if something goes wrong? 
After installation, we will not leave you on your own. Even though fixed Wirefree+ internet is relatively low maintenance and upkeep-free, sometimes issues might occur. Rest assured that you can call us with any of your issues, and we will support you remotely or if required, our Support team will visit in person to provide solutions. 
 
4) Is there any portal using which I can control my Wi-Fi? 
Yes, there is device vendor portal which can be scanned with QR code. 
 
5) What is the frequency type of the router? 
We have router which support 2.4 GHz frequency. 
 
6) If I am a travelling customer can I use your router in different locations? 
No, it is a fixed service. 
 
7) If my device gets damaged, where can I contact to get it checked? What is the warranty period of your router? 
The router has a 1-year warranty. We will have a list of places where it can be replaced free of cost if the software is not working, given that it is still under the warranty period. If the device is physically damaged, then it can be replaced at a certain cost from a nearby Ncell Centre. The documents required for the same are: 
- Warranty Card, the device, Citizenship, or any valid document of the respective customer. 
 
8)&nbsp;How can I purchase Ncell WireFree+? 
To get to know more about this product and purchase Wirefree+, for Ncell Network users please dial 9008 and for other networks please dial 9809008000 or visit your nearest Ncell Centre. 
&nbsp;</div>

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