Can I use the above packs in 3G or 2G network?
Non-stop packs can be used only in 4G network whereas additional 4GB data can be used in all network.
How do I know if I have 4G?
If you are in 4G network, have 4G SIM with 4G handset, you will see 4G or LTE label in your network bar when you turn on data in your phone.
If you have 4G handset but have 3G SIM, visit your nearest Ncell Centre or Ncell authorized shops to upgrade your SIM for free. You will also get 2GB free data when you upgrade. To check if your SIM is 4G or not, type Q and send SMS to 324.
What happens if I am using Non-Stop Pack and my network fluctuates to 3G?
If you are surfing through Non-Stop Pack and if your network fluctuates to 3G the experience will be poor, so we recommend to use 4G network for best performance
Can I take the add-on pack only without purchasing Non-stop Pack?
To buy the add-on pack, you must buy Non-stop Pack first.