1. What are standard Plans under Biz Plus Plan and what resource do we get?

Following are the standard Biz Plus Plan

2. Do we have special Plans under Biz plus Plan?

Yes, we have following high value plans under Biz Plus Plans

*Fair Usage Policy will be applicable on Non-Stop Voice and SMS

3. What is Business Hour service?

Business Hour is an added facility for Biz Plus 389 plan and Biz Plus 649 Plan under which you can call and SMS from Ncell to Ncell for free from 6AM to 6PM.

Fair Usage Policy will be applicable for on-net SMS. Up to 3000 on-net SMS is free.

4. What is UCUG?

Unlimited Closed User Group (UCUG) is a supplementary service provided under Biz Plus 909 and higher plan wherein customers can make free calls to any member within the CUG group/organization.

5. What is Free FnF service and how can we add FnF numbers?

With New Biz+ plan you can add up to two Ncell numbers as “FnF numbers” where you can call for free. You can dial *17131# and add your FnF number.

6. Can we also get UCUG for plans 389 and 649 plans? If yes, how?

Yes, UCUG is an add on pack for 389 and 649 plans. You can avail the service from Ncell center for the rental of Rs 50.72 including tax. First time activation of UCUG is free.

7. Okay, so what are the activation and monthly rental charges for each plan?

Your monthly rental fee will be Rs. 1 lesser than activation fee since row 4 (Starter Pack Price) is not applicable for monthly rentals. You will have to recharge accordingly to maintain the balance.

8. What will happen to business hour, CUG and Free FnF if I fail to pay the monthly rental?

With Monthly Rental fail, your all-outgoing ( Voice, sms, data)service will be barred. Hence, business hour, CUG and Free FnF will also be barred. However, You can receive call and SMS.

9. How about the validity and plan cycle?

The plans and included resources within each plan have a monthly cycle based on the Nepali calendar.

10. Are the digital services on plans free for the first-time of activation only?

All the included digital services are included resources within respective plans. So, your digital services on plan will be renewed with your monthly renewal every month. For example, on rental of Rs 389 for biz plus 389 plans, customer will get included free digital service along with resources like voice, data etc. There are no other charges for digital services.

11. Do we have to do anything for activating the digital services?

No, digital services get activated automatically. However, customer must put the credentials (like user name, password) on different digital services as per the user agreement of each services. Customer will get credentials and user instructions through SMS for related digital services.

12. What are the free digital services included in my plans?

Different digital services are bundled under different biz plus plans. Check the table below to understand the digital services included in your biz plus plan.

13. What do I do if I do not get the said digital services automatically?

You will get the notification from the respective short code and if you click the link provided in the code then your user service will be activated. You can also check Ncell website and go to respective links to know more about each digital service and its activation.

14. How much do I have to pay for subscribing to digital Service?

No, you do not have to pay any additional fees for digital services. Your monthly rental for the biz plus postpaid plans covers all such costs.

15. How can I activate digital service?

Your digital services bundled together with your plan are automatically activated upon the purchase or upgradation of your plan, so you do not have to activate the services yourself.

16. What happens to the digital service if I have not paid the rental for my Postpaid Plan?

Your failure to pay the monthly rental of the postpaid plans may lead to deactivation of all your digital services.

17. Do all the mobile platforms support these digital services?

The digital services on offer run smoothly on Android, Symbian, Java, Bada and Blackberry platforms.

18. Can I use the service from a PC or laptop?

No, the service is designed for mobile devices only

19. Can I download and run the service from Wi-Fi?

Yes, you can use TDO and Merolagani from Wi-Fi.

20. Is my current phone capable of using the digital Service Product?

You can browse TDO Service and Merolagani from your phone that supports mobile data/WIFI. You may also check your phone compatibility by referring to your phone manual for more detail.

21. Will I be charged separately for downloading and playing content within the portal/APP?

You will be charged for data separately as per your plan for downloading and playing content within the portal/APP. Or you can play and download the content from Wi-Fi also.

22. What should I do if I do not get any or some digital services included in my plan?

Is such a case you will have to call or visit to your nearest Ncell center. Or simply dial 9007 or 9005 to register a complaint.

For more info please dial 9005 (for Ncell users) or 9809005000 (for others)