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Useful information
How to activate your SIM card?
  • Insert your SIM card into your GSM phone
  • Switch ON your mobile phone
  • Enter the 4 digits PIN 1 code which appears on the housing of your SIM card
  • Your SIM card will be activated after you make your first call.
  • Note: Please keep the housing of your SIM card for further usage of PIN and PUK code.
How to recharge your account?
Choose one of the following options:
  • Dial *102*16 digit PIN number# and then press the call button
  • Dial 90012 and then enter the 16 digit PIN number of your recharge card.
  • Type the 16 digit PIN number and send SMS to 90012.
 
Ncell recharge cards are available in Ncell Centres, Ncell Shops and other authorized shops across the nation.
 
Virtual Fund Transfer
You can recharge your account for Rs. 10 and above from any of the nearest Ncell authorized outlets.
Please note:  The Virtual Fund Transfer amount is subject to changes as per the company’s policy.
How to check your account balance?
Choose one of the following options:
  • Dial *101# and then press call button
  • Dial 90011
  • Send blank SMS to 90011
Please note:  This amount is subject to changes as per the company’s policy.
If you forget your PIN/ PUK number
In case you forget your PIN/PUK security code, you may contact your nearest Ncell Customer Communication Centre at 9005.
Please note: SIM owner’s information will be verified to provide you PIN/PUK security information.
If your SIM card is damaged
If your mobile screen displays the following: “Insert SIM”, “SIM rejected”, “Invalid SIM”, “SIM error” or “SIM blocked” then you need to visit your nearest Ncell Centre to replace your SIM card.
Special numbers:

*100#
For menu with various services
*101# To check your balance
*102*13 digit PIN number# To recharge your account (Only for prepaid and paid-in-advance customers)
*103# To know your own number and account status
*104# To know date and time
 
Ncell Number Range
Zone Pro Prepaid
Mechi 98014 98049, 98079, 98060, 98149, 98159, 98169, 98179, 98140, 98150, 98170
Koshi 98027 98043, 98040, 98070, 98073, 98053, 98143, 98153, 98163, 98173, 98193, 98190, 98110, 98113
Sagarmatha 98015 98047, 98077, 98059, 98147, 98157, 98167, 98177, 98197, 98199, 98117
Janakpur 98016 98048, 98076, 98078, 98148, 98158, 98168, 98178, 98198, 98196, 98176
Narayani 98029 98042, 98068, 98071, 98072, 98142, 98152, 98162, 98172, 98192, 98111, 98112, 98118
Bagmati 98021, 98020, 98011, 98022, 98019, 98012, 98010, 98023, 98024 9803, 9808, 98130, 98131, 98132, 98133, 98134, 98135, 98136, 98137, 98138,98139, 98180 to 98189
Gandaki          98028 98041, 98065, 98066, 98067, 98058, 98141, 98151, 98161, 98171, 98191, 98166
Lumbini 98026 98044, 98069, 98074, 98075, 98054, 98144, 98154, 98164, 98174, 98194, 98175, 98114, 98115, 98119
Dhaulagiri 9801300, 9801324 98061, 98051, 98052
Rapti 9801325-9801349 98062, 98095, 98097, 98098
Karnali 9801350-98013749 98063, 98093
Bheri 98025 98045, 98145, 98155, 98165, 98195
Seti 98017 98046, 98056, 98146, 98156, 98116
Mahakali 98013 98064, 98094, 98057

© Ncell 2018