SIM Change Service in Roaming

If lost or damaged, get your Ncell SIM replaced while Roaming
  • Customers travelling to Kazakhstan with international roaming can now avail SIM card replacement service through Kcell front offices.
  • The service is absolutely free of cost for the benefit our customers.
  • If your SIM card is misplaced or damaged while in roaming, you can avail a brand new Ncell SIM card and retain your same mobile number.
  • Below mentioned customer care offices of Kcell will provide you the SIM replacement service you need.
City Customer care office address Working hour
Almaty Samal-2, Building 100  
Monday to Friday 9am – 8pm.
Saturday – 9am to 6pm
Sunday – Closed
Almaty Alimzhanov str. 51
Astana Republic str. 8
Astana Almaty str. 1, 1 (Asyltau BC)
  • For applying SIM replacement service, visit any of the above customer care offices with your passport (for identification purpose) and submit an application form along with a copy of your passport.
  • Existing services in your number will be retained as the same.

© Ncell 2018